FAQ and Store Policy
When does the "Interferencias" book come out?
If you took part in the book+print pre-order exclusive, the signed print will ship immediately but the book will ship once it is released. We estimate this to be January 2018. If we receive our own copies before this date, we will ship them early to the address specified at checkout. If your address has changed in between ordering and December 2017, feel free to contact us and we will be happy to update the order. firstname.lastname@example.org
Where do you ship to?
Worldwide! Your book order will ship from London, UK or from Netherlands where it will be printed.
How fast are orders fulfilled?
Poster prints ship out quickly- often within four business days after the order is placed. Edition prints are overseen by Danilo and take longer. You will receive a shipping notification and tracking information via email once the print leaves our studio. Please note that if Danilo is traveling on an assignment at the time of your order, you order will be fulfilled upon his return. We will do our best to notify you if there will be a delay in shipping due to his absence.
Poster Prints: What is your printing process?
We strive for excellent quality in all prints, including the more affordable poster prints. The fulfilment process for poster prints has been inspected by Danilo to ensure quality and colour matching. They are printed on a beautiful Fujicolor Crystal Archive Paper Type II Photo Paper.
Edition Prints: What is your printing process?
Special edition prints are personally overseen and signed by Danilo himself. Both the signature and edition number is written in indelible ink. After an edition runs out, we do not print any more, which preserves the value. We use museum quality archival paper and ink and pack them for shipping with the highest care. We are a very small operation in which you can expect the highest quality print possible.
Can Danilo sign a poster print?
Unfortunately- no. While the printing process for posters has been inspected by Danilo to ensure quality and colour matching, these items are fulfilled automatically and can not be individually signed. Only edition prints are individually signed.
Can I request a special edition print?
Yes. If your favourite photograph isn’t shown in the store, please use the request form. We will contact you personally to discuss your print request. Please be aware that this request form is for edition prints only, and not for poster prints.
Something happened to my book / print
If your book or print was damaged in transit please contact us with photos showing the damage within 24 hours of delivery, otherwise all sales are considered final. After we assess the damage, you will be asked to send the print back so we can send you out another print in its place. Sometimes international packages can get stuck in customs... If your shipment doesn’t make its way to you within 4 weeks of shipment notification, please contact us so we can help make it right.